Rising criticism on Apple forums and social media poses a potential setback for the flagship product.
Users have raised concerns about the phone’s back or sides becoming too hot to touch while gaming, making calls, or charging.
Apple technical support staffers have been fielding calls about the issue as well. They’ve referred customers to an old support article on how to handle an iPhone that feels too hot or cold. The notice says overheating could occur when using intensive apps, charging or setting up a new device for the first time.The iPhone accounts for about half of Apple’s revenue, and new models are closely scrutinised for any potential flaws.
The issue could be caused or compounded by the iPhone setup process. When users get a new phone, re-downloading all of their apps, data and photos from iCloud can be a long and processor-intensive procedure. Some users say they believe the issue could also be triggered by certain apps running in the background, such as Instagram or Uber.
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