Kuala Lumpur: The Socio-Economic Research Centre (SERC) has urged the government to facilitate travel for Chinese and Indian tourists by either offering them visa-free access, or at least simplifying their visa-on-arrival process.
SERC executive director Lee Heng Guie said this could potentially draw high-spending tourists in anticipation of Visit Malaysia Year 2026.“Thailand has given Chinese tourists visa-free stays on arrival for up to five months. Indonesia has taken similar measures by giving special passes. This is something we have to look into,” Lee said at a briefing on SERC’s quarterly economic tracker report today.
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To alleviate congestion, it recommended streamlining immigration checkpoints through measures such as increasing the number of counters and electronic passport gates, reducing the duration of customs inspection procedures, and deploying more officers to assist tourists efficiently.Taking inspiration from the Narita Airport model in Japan, the goal is to ensure that visitors experience wait times of no more than 15 minutes.
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