The restaurant says internal investigations showed that the customer insisted on paying for the extra packets of chilli sauce.
McDonald’s Malaysia said it lodged a police report to ensure the safety of staff members in light of the customer’s aggression.
The restaurant said an internal investigation revealed that the customer insisted on paying for an additional 10 packets of chilli sauce and urged the crew to issue a receipt for the purchase. “Our staff member then promptly provided additional packets of chilli sauce when requested by the customer.” “Despite our crew’s attempts to clarify that chili sauce is provided free of charge, the customer angrily insisted on being charged for the 10 packets.
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