Kuala Lumpur: MYAirline interim accountable executive Datuk Seri Azharuddin Abdul Rahman today said that the estimated refunds to passengers for unfulfilled flights could reach up to RM22 million.
He said they have started the process by asking affected customers to send an email to its customer support unit at cu to initiate the refund process.“You can also call the hotline at 03-89662522 from 7am to 6pm daily. We estimate there are around 125,000 passengers affected by this.
“The refund process will depend on the success in closing the deal with new investors. Once we close the deal and get the money, we can start the refund process.“At the moment, we can’t give a timeline for the process to begin but we feel positive it will happen following encouraging discussions with potential interested parties,” he added.
“We were let down by the 11th-hour pull out by this investor. They came a few days before October 11, and looked into our accounts and day-to-day management.
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