SAN FRANCISCO: Artificial Intelligence is transforming Slack, the widely used workplace messaging platform, its CEO told AFP just nine months after ta...
Lidiane Jones, CEO of Slack Technologies, speaks during a keynote at the 2023 Dreamforce conference in San Francisco, California, on September 14, 2023. AFPPIX: Artificial Intelligence is transforming Slack, the widely used workplace messaging platform, its CEO told AFP just nine months after taking on one of the most high profile jobs in Silicon Valley.
Jones took the job in January, only a few weeks after the launch of ChatGPT made the world aware of the superpowers of AI, and Slack has moved quickly to not fall behind, especially against its archrival Microsoft. Originally designed to facilitate teamwork and internal communication, Slack, along with its equivalents such as Teams from Microsoft, have rushed out new versions supercharged by AI to act as something close to an online assistant.
She said this recourse to new AI tools works for summarizing all types of content or for fully automating complicated administrative tasks, like approving expenses or connecting users to in-house expertise.Unlike Microsoft, users can also speak to generative AI chatbots directly within Slack from several providers, such as Claude from start-up Anthropic, and soon ChatGPT, from OpenAI.“We’re quite different from Teams...We’re first and foremost a very open platform.
Microsoft acquiesced to many of Slack's demands in Europe, but the investigation by the EU continues and the Windows giant could yet face more fallout from European regulators.But Jones insisted that Slack is equally suited to excel in AI thanks to the quality of its data, the key ingredient in the technology's magic formula.
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