KUALA LUMPUR: The Small and Medium Enterprises Association (Samenta) has today urged Payments Network Malaysia Sdn Bhd (PayNet) — the operator of DuitNow QR — to reconsider the imposition of transaction fees rate for its payments and transactions made with credit cards from November 1.
Samenta national president Datuk William Ng conceded that merchants have now no alternative but to utilise DuitNow after having invested considerable amounts of time and resources to encourage customers to pay via a single QR code system — making this new move feel like a “betrayal”.“Over the past few years, we have been actively encouraging SMEs especially those in the retail and food and beverage sector to rapidly digitalise and at the core of that — to accept e-wallet.
PayNet saidtThe MDR was waived as an incentive to encourage use during the QR payment introduction period in 2019, and then this waiver was extended due to the Covid-19 epidemic. The company also added that it is incorrect to state that the RM0.50 charge applies to payments made to merchants, and it is also incorrect to state that MDR is charged for fund transfers using personal QR.
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