While tipping culture isn’t huge in Malaysia, many of us still give tips to those in the service industry, like food delivery riders and e-hailing drivers.
However, one Foodpanda rider said customers should stop tipping through the app because it could affect the rider’s fare.
The Foodpanda rider, Aiman, took to TikTok to show netizens what happens when customers tip riders through the food delivery app. In his video, he urged customers not to give tips through the app and instead, give it to the riders in person. He claimed that riders will earn less when customers tip through the app because their base fare will get reduced.In another video, Aiman broke down the payment structure of when a rider receives a tip.
The revelation prompted many to thank the rider for clarifying the tipping process, adding that they will avoid tipping through the app and will tip riders directly. The videos also angered some and demanded a clarification from Foodpanda. However, a few Foodpanda riders said they’ve never experienced getting their base fares reduced because of tips.
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