A part-time bakery worker lost over US$81,000 (RM381,307 or S$111,000) to scammers who siphoned money from her two DBS bank accounts after infecting her Android phone with malware.
Lie, 52, had on Sept 10 chanced upon a Facebook advertisement for a S$28 durian day-tour ticket to Kulai, Malaysia, from a tour agency called “GD Travel & Tour”.
Her son, who wanted to be known only as Teo, called DBS immediately, thinking its digital banking services were disrupted. Lie sought help from DBS and reached out to Jalan Besar GRC MP Wan Rizal to waive the amount that was drawn from the bank accounts. She made a police report on Sept 18.When contacted, DBS said it has dedicated resources to “act swiftly and assist” customers who are scammed, including a dedicated fraud hotline –. It also has a safety switch function on the digibank app, which would temporarily block access to funds.
Lie asked how the large sums in foreign currency were transferred out of her accounts without any notifications sent to her. Once a known malware is detected, customers will receive a pop-up notification requesting that they secure their devices. They can do so by disconnecting their mobile devices from the Internet and deleting suspicious apps to regain access to their banking app.
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