Did you just buy a MyAirline ticket? What happens to your trip now? Can you get a refund? Are you in a bind? Here's what you need to know
not even one year into its operation. Mirroring another ill-fated airline, Rayani Air, the new airline had big plans to go against the status quo, but unfortunately, it all went up in the air as the company announced its shutdown earlier this morning.
Under the code, the airline is liable to pay compensation to the customers if the flight they are scheduled to be on is cancelled, and “ “The Commission stands firm that MYAirline is still liable to refund consumers who have purchased tickets with the airline but are unable to travel. MAVCOM has instructed MYAirline to immediately manage affected consumers which include amongst others, notifying them of the suspension, and publishing the said notification in the airline’s available communication channels.”Passengers can also check the status of their report after submitting it via the same page.
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