PUTRAJAYA, Oct 10 — The initiative to establish the Malaysian Ombudsman, a platform for the public to voice their grievances against the public service delivery system, is an...
Chief Secretary to the Government Tan Sri Mohd Zuki Ali said the initiative to establish the Malaysian Ombudsman is an important milestone for the country.
The Public Complaints Bureau in collaboration with the Prime Minister’s Department has started the initiative to establish the Malaysian Ombudsman where the draft of the bill has been prepared and is now in the process of improvement before being submitted to the Attorney-General’s Chambers and subsequently tabled in the Parliament.
The text of his speech was read out by deputy director-general of Public Service Datuk Dr Anesee Ibrahim. “This number of complaints is a measuring stick for the effectiveness of the services provided. In effective public complaint management, the best and necessary approach is to treat the complaint as a gift.Mohd Zuki said substantive complaints, which have merit and reasonable grounds, should be used to improve any weaknesses in procedures, customer charters, organisational management and the service delivery system.
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